Starter
One site, a few dozen requests a week
Freelancers, professional practices and small brochure sites. One indexable site with up to 500 pages, 4,000 messages a month (roughly 800 conversations) and two team members. Monthly re-crawl, which is plenty when content rarely changes.
Growth
Several sites, or volumes that keep growing
Small and medium businesses, ecommerce and any business handling support every day. Up to 5 sites of 2,000 pages each, 10,000 messages a month (roughly 2,000 conversations) and five team members. Weekly re-crawl, which matters when catalogue and prices move.
Pro
Agencies and heavy use
Whoever runs the chatbot for several clients at once. Up to 20 sites of 5,000 pages each, 40,000 messages a month (roughly 8,000 conversations) and fifteen team members. Daily re-crawl and 24-hour support SLA.
If you are unsure, start with Starter: changing plan takes effect immediately and you only pay the difference.