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If you are looking for a Tidio alternative because nobody is watching the chat, here is the short answer: on Widgeto the AI is the product and costs €29 a month, while on Tidio it is the Lyro add-on starting at $32.50 on top of the plan. If you do have agents answering, Tidio remains the right choice.
Sites answering customers with nobody on duty
It is the situation most small companies are in, and it is the one Widgeto is built for.
A chat with agents works when there is an agent. Outside office hours it shows a form, and the reply arrives the next day, once whoever wrote has already looked elsewhere. Widgeto answers the moment the question arrives, at nine in the morning or eleven at night.
In almost every support inbox, half the work is answers already given a hundred times: opening hours, terms, timings, how a certain thing works. Widgeto takes those from your pages and documents, and what is left for people are the requests that deserve a person.
The bill is one line: the plan. There are no add-ons to size separately and no second ceiling to keep an eye on, and the invoice comes in euro from an Italian company with support in Italian.
Creactives put Widgeto on their own site, with their name and their colours on it. The answer you see in the screenshot did not go through an agent: no inbox to watch, no shift to cover, no conversation to assign to anyone.
They overlap less than they appear to: one is a tool, the other a suite. These are the rows the decision turns on.
| Item | Widgeto | Tidio |
|---|---|---|
| Cost | ||
| Entry price | €29 per month, excluding VAT | $24.17 per month (Starter, annual) |
| Is AI included in the plan? | Yes: it is the product | No: Lyro is a separate component |
| Cost of the AI | Included in the subscription | From $32.50 per month |
| AI volume on the entry plan | 4,000 messages per month | From 50 Lyro conversations per month |
| Invoicing | In euro, Italian VAT number | In dollars |
| Next step up the price list | €79 (Growth), then €179 (Pro) | $49.17 (Growth), then from $300 (Plus) |
| What the meter counts | ||
| Unit on the base plan | Chatbot messages | Billable conversations |
| When the meter ticks | On every chatbot answer | When a human agent writes |
| AI meter | The same one as the plan | Separate, on the Lyro add-on |
| What is inside | ||
| Shared inbox with agents | Not available | Yes, it is the product |
| Tickets and email | Not available | Yes |
| Visual flows | Not available | Flows add-on, from $24.17 per month |
| Agent seats | 2 team members on Starter | Up to 10 |
| Automatic site indexing | Yes, with scheduled re-crawl | Knowledge base you feed yourself |
The comparison is between Widgeto Starter and the Tidio configuration that does the same job, that is a base plan plus the Lyro add-on: without Lyro, Tidio does not answer with AI. The Tidio prices shown here are the annual-billing figures from the price list. Widgeto publishes in euro excluding VAT, Tidio in dollars: these are different currencies and we do not convert them. Tidio prices and limits verified on 27 August 2026 at tidio.com/pricing.
On Widgeto there is one meter: messages. The Starter plan includes 4,000 a month, and there is nothing else to add up.
On Tidio there are two meters, and they measure different things. Billable conversations on the base plan count conversations a human agent took part in: if nobody answers, nothing is consumed. Lyro conversations count the AI's answers instead, and they sit on a separate component that starts at $32.50 a month for 50 conversations.
A concrete scenario. A site with nobody on duty receiving around a hundred conversations a month: on Widgeto that is the Starter plan, €29 a month, with plenty of headroom against the message ceiling. On Tidio you need the base plan plus Lyro sized for that volume, and the bill is made of two items that grow for different reasons. The base plan grows with the conversations people handle, Lyro with the ones the AI handles.
Then there is the step that matters if you grow. After Growth, which starts at $49.17, the Tidio price list moves to the Plus plan, which starts at $300. On Widgeto the step after Starter is Growth at €79, and the one after that is Pro at €179.
If you want to see what repetitive questions cost you today, the calculator starts from the requests you get in a week and tells you how many hours they are worth. Open the calculator.
Everything included, AI as well. If the volume grows, Growth and Pro are fixed subscriptions too.
See all the plansThe number is right, the conclusion is not, because the two plans do not buy the same thing. Tidio's Starter plan is live chat with people behind it: it includes billable conversations, that is conversations a human agent took part in. The AI is not included.
To get from Tidio what Widgeto does as standard you need the Lyro add-on, which starts at $32.50 a month and brings its own ceiling of AI conversations. The comparable configuration, then, is not "Starter against Starter": it is "base plan plus Lyro" against "Widgeto Starter".
That said, if your real problem is that emails go unanswered and chats sit unattended, the pricier configuration may still be the right one for you. The point is that the two prices you were comparing were not buying the same thing.
On these counts Tidio does what Widgeto does not. It is not a matter of buying a pricier plan: it is a different category of product.
Shared inbox, conversation assignment, agent presence: Widgeto has none of that. If your team works inside a chat, that chat has to exist.
Tickets, email and social messages in one place, plus proactive chats and visual flows to speak first. Widgeto answers on the site and stops there.
It is not a matter of ticking features, but of what kind of requests you get. You find out by looking at one month of conversations.
Look at a month of requests and separate the ones a person answered from the ones left unanswered or handled with a copy and paste. The second pile is what this comparison turns on.
Load into Widgeto the pages and documents you already have, and ask the ten questions you get most often. If the answers are the ones you would give, that second pile empties itself.
What remains are the requests that want a person: a non-standard quote, a complaint, a negotiation. If there are many of them and you have no inbox to funnel them into, the missing piece is a helpdesk, and Widgeto is not one.
If what you want is a suite like Tidio, we are the wrong answer. Here is where to look, case by case.
If you genuinely need an inbox with agents, these are the direct Tidio alternatives: what changes is the pricing model (per workspace, free with limits) and how much AI is included. We do not cover them because they do a job we do not do.
The same category one step up, for companies with a structured support team. It is priced per outcome rather than per month: we wrote a comparison with them too.
If you need the chat with agents but Lyro looks expensive, a separate widget can coexist on the same site. It is worth deciding which of the two the visitor sees first.
Tidio, Lyro, Crisp, tawk.to and Intercom are trademarks of their respective owners. Widgeto is not affiliated with, associated with or sponsored by any of them. Product names are used for identification purposes only.
