14-day free trial, no credit card
If you are looking for a Chatbase alternative because you want to know your bill in advance, the short answer is this: Widgeto is €29 a month for 4,000 messages, invoiced in euro. If what you need is an API to build on, stay with Chatbase. Below is why.
Companies answering their customers with Widgeto
Three concrete effects, visible on your own site within the first week of the trial.
Prices, delivery times, how returns work, whether you also do that other thing. They are most of what a website gets asked, and they are already written somewhere in your pages: Widgeto picks them up from there and answers for you, every time, in the words you chose.
Requests do not arrive during office hours. With nobody on duty the choice is between a contact form and an immediate answer, and the second is what keeps the person on your site instead of sending them back to Google.
You index the site from its address, upload the documents you want, paste one line of code. From then on the re-crawl is scheduled: when you change a price on a page, the chatbot knows, without anyone having to remember.
Creactives uses Widgeto on their own site. In the screenshot the widget carries their name and their colours, and answers a technical question from the content they gave it: not a polite non-answer, but the explanation in full. The "Powered by Widgeto" badge at the bottom is the one the €19 white-label add-on removes.
Only the rows where the two products diverge. Anything they both do the same way is left out: it would not help you decide.
| Feature | Widgeto | Chatbase |
|---|---|---|
| Cost | ||
| Entry price | €29 per month, excluding VAT | $40 per month (Hobby) |
| Unit of consumption | Messages | Message credits |
| Volume on the entry plan | 4,000 messages per month | 700 credits per month |
| Invoicing | In euro, Italian VAT number | In dollars |
| Annual billing discount | Two months free | 20% |
| Free plan | 14-day trial, no card | Yes, 50 credits per month |
| Removing the badge from the widget | €19 per month | $99 per month |
| Content and updates | ||
| Site re-crawl | Automatic: monthly, weekly or daily | Auto-retrain from the Standard plan |
| How the content limit is expressed | In pages and documents | In MB of training data |
| Private sources, hidden from customers | Yes | Not documented as of the date shown |
| Day to day | ||
| Public API | Not available | Yes, from the Standard plan |
| Support | In Italian, 24-48 hour SLA | In English |
The comparison is between the two entry-level paid plans, Widgeto Starter and Chatbase Hobby, at monthly list price. Widgeto publishes prices in euro excluding VAT, Chatbase in dollars: these are different currencies and we do not convert them, because an exchange rate written today would be wrong tomorrow. Chatbase prices and limits verified on 27 August 2026 at chatbase.co/pricing.
Widgeto counts messages. The Starter plan includes 4,000 per month: every chatbot answer uses one, and at the end of the month the bill is the one you expected at the start of it.
Chatbase counts message credits. How many credits an answer costs depends on the model the agent uses to generate it, so on the same plan the same question can weigh differently. It is a coherent choice for a product that lets you pick the model, but it moves the work of estimating the spend onto you.
A concrete scenario. A site receiving around 4,000 requests a month sits on Widgeto Starter, €29 per month excluding VAT. On Chatbase, 4,000 credits is the Standard plan at $150 per month; the $40 Hobby plan includes 700, and extra credits are sold at $40 per thousand. If you then want the badge off the widget, that is €19 per month on Widgeto and $99 on Chatbase.
This is also why you will not find a "cost per answer" row in the table. On Widgeto it can be calculated; on Chatbase it depends on the model, and inventing an average would be the one unverifiable claim on this page.
Not sure how many requests you get in a month? The calculator starts from the questions arriving today and tells you which plan you need and how much time it saves you. Open the calculator.
It covers a site with a normal volume of requests. If you grow, Growth and Pro are fixed subscriptions too.
See all the plansTrue, and there is no way around it: 50 credits a month at zero cost are 50 credits a month at zero cost. What Widgeto offers instead is 14 days with every feature switched on and no credit card, and then you pay.
The difference is who needs what. A free plan with 50 credits carries a site that gets a handful of questions a month, or an experiment; on the Chatbase free plan, agents are also removed after 14 days of inactivity. If the chatbot is there to work, that plan runs out quickly and the question goes back to which paid plan to buy: that is where the comparison gets interesting.
Our bet on the 14 days is that two weeks show you everything. If the chatbot answers your customers' real questions well, you can tell within the first few days; if it answers badly, no free plan fixes that.
Three cases where the right answer is the other product. Better to know now.
Chatbase exposes a documented one from the Standard plan. Widgeto has no public API today: it installs with a snippet and is configured from the dashboard.
Helpdesk, outbound campaigns, telephony. Widgeto reads your content and answers, then hands the contact over: carrying out operations is not its job.
The Chatbase free plan gives 50 credits a month and stays free. For a site with very few requests, free beats €29.
The fastest way not to take our word for it is to test both products on the same data.
Load the same pages and the same documents into both. If you index the whole site on one and three PDFs on the other, whatever you compare afterwards means nothing.
Take the ten questions customers actually ask you, including the awkward ones about prices and delivery times. Type them identically into both widgets and keep the answers side by side.
Add a question neither can answer, because the answer is not in the content you loaded. A chatbot that makes things up does more damage than one that admits the limit, and that is where the difference shows.
We are not the only route, and hiding that would not help you. Here is where to look, depending on what you are missing.
SiteGPT, Chatling and similar do the same job. What changes is how usage is counted and which integrations exist: the criterion stays the one on this page, look at what the meter counts before you look at the price.
If what you actually need is an inbox where your team answers customers, the right category is a different one. We wrote a comparison with Tidio and one with Intercom too.
If you use the API, or you are on a high plan with the agent already wired into your processes, migrating costs more than you save. An honest comparison includes doing nothing.
Chatbase, SiteGPT, Chatling, Tidio and Intercom are trademarks of their respective owners. Widgeto is not affiliated with, associated with or sponsored by any of them. Product names are used for identification purposes only.
